Common Guest Questions

Our Shows

do i need an ID/proof of age to be admitted to the show?

We have developed a rating system to inform our guests as to the content of each of our productions. In most cases, there is no age requirement for admittance to a Live Arts show. It is the responsibility of the guest to determine suitability of any given production for themselves or their family. Our rating system provides a recommendation for each of our shows. More information is available here.

All of our guests, regardless of age must have their own ticket.

is there food available on site?

Live Arts Theatre offers concessions by donation. Items available include candy, bagged snacks, soda, water, coffee, tea, and hot chocolate. All items can be consumed in the theatre.

what time do the doors open

The box office opens one hour prior to each performance. The doors to the theatre open 30 minutes to each performance.

how do i know where my seat is?

Live Arts currently performs in a small black box theatre, and all seating is first come first served general admission.

what should i wear?

Live Arts Theater does not have an official dress code for attending our performances. Our patrons usually come in what could be considered business casual clothing, however we would encourage people to come, even if it’s in jeans and a t-shirt.

how long is the performance?

Performance running times are posted during the week leading up to the opening of each production. You will find this information on the Current Show page.

do you serve beer and wine?

In compliance with state and local laws, we do not currently serve or allow alcohol at our productions. We hope to be able to offer this in the future.

My friend is in the show! Can i bring them flowers and hang out backstage?

For the safety of our staff, cast, crew, and guests, we do not allow anyone other than cast and crew backstage. The actors come out into the lobby after the show and you can offer your congratulations then.

Where can i purchase a recording of the show?

Due to the various copyright regulations associated with producing live theatre, you cannot purchase a recording of the show. Recording (audio, video or otherwise) and photos of any kind during the show are prohibited at all times.

how do i know if the show is appropriate for my child or teen? is there an age limit?

We believe that parents are the best judge of what content is suitable for their children and teens. To better assist parents in making these decisions, we have developed a rating system for our productions. In most cases, all attendees will be admitted, and other than posting the show rating at the box office and on our website, Live Arts Theatre is not responsible for the suitability of content for any particular guest. You can learn more about our rating system here.

can i use my cell phone or tablet during the performance?

No. Our theatre is extremely small, and the glow from the screen of your device can be seen from stage and is incredibly distracting to the actors, technicians, and other patrons around you. We request that you turn off all devices prior to the show beginning. We encourage you to text, Facebook, and tweet everyone you know about how much you enjoyed the show from the lobby at the conclusion of the performance.

am i allowed to take photos during the show?

No. Copyright prohibits the taking of unauthorized photos during the show. Also, flash photography can be distracting to our actors. The actors will come out into the lobby after the show, and you are welcome to take photos with them at that time.

what if i’m running late?

It is our policy to start the show on time. Please call our box office at 603-867-2200 to advise us if you are running late, and we will do our best to accommodate you. Our theatre is general admission seating, so we suggest that you arrive 15-30 minutes prior to show time to give yourself enough time to pick up your tickets and select your seats. Due to the layout of our theatre, we may have difficulty seating you once the show has begun. We will wait until an appropriate break in the performance and seat you at that time. This may not be possible for some performances.

Tickets

how do i purchase tickets?

You can call the box office at 603-867-2200, or email boxoffice@liveartstheatre.org
You can also buy tickets to our productions online by visiting our Box Office page.

are there additional fees attached to my tickets?

Our online server, Brown Paper Tickets, charges a $1.00 fee per ticket plus a 3.5% credit card processing charge. Cash and check transactions to not currently incur any fees.

can i reserve my ticket in advance and pay for it when i come to the show?

You can reserve tickets and pick them up at Will Call the day of the show, however we require payment at the time the reservation is made. Pay on pickup is a benefit that is offered to our Live Arts Members. You can become a member here!

i just found out i can’t use my tickets. Can i get a refund or exchange them?

Once purchased, tickets are non-refundable. Single show tickets may be exchanged for another performance of the same show provided you call at least 24 hours before the scheduled performance. Single show tickets may not be exchanged for another production.

I lost my ticket! what should i do?

Contact the box office ASAP at 603-867-2200 or boxoffice@liveartstheatre.org . We can look it up and replace your ticket.

DO YOU TAKE CREDIT CARDS?

We accept MasterCard, Visa, American Express and Discover. There is a $1 fee per ticket, and a $1 processing fee for all other transactions.

I don’t have a lot of money. Do you ever give tickets away?

We do not typically give tickets away, however we sometimes run contests with free tickets as the prize. You can follow us on Facebook, Twitter, and Instagram to be the first to know about contests.

You can also volunteer with us. We love our volunteers! If you volunteer to help us with front of house (selling concessions, passing out tickets and programs) then you can see the show for free on the day you volunteer. Sign up here!

if i want to buy a ticket, and you are sold out, can’t you just add a chair or let me sit in the aisle?

Our theatre is small, and we often sell out our performances. Due to county fire and safety regulations, we cannot add seats or allow our guests to sit or stand in the aisles. We recommend booking your seats early.

Support Us

how do i make a donation?

There are many ways to donate, including online. Learn more here.

what do i get for my donation?

We offer many different benefits to thank you for your support. You can find the details here.

I would like to mail a donation. where do I send it?

Live Arts Theatre
3520 Red Willow Ct
Buford GA 30519

do you accept corporate donations?

Yes! We appreciate support from our corporate partners and are always looking to explore new partnerships. You can learn more here.

how do i get an ad for my business in your program?

We offer a variety of options for advertising in our program. You can explore the details here.

General Questions

does live arts offer gift certificates?

Yes. Gift certificates can be ordered by calling the box office at 603-867-2200, or emailing boxoffice@liveartstheatre.org

Does live arts have a season subscription package?

Right now, we offer punch passes as our season subscription. This is a flexible card that provides savings of up to 45% off our regeular ticket prices. You can learn more here.

where is the theatre located?

We are currently operating out of Belfry Playhouse, which is downstairs at Norcross Presbyterian Church. The address is 3324 Medlock Bridge Rd, Norcross GA 30096.

is your facility handicapped accessible?

We are working diligently to be able to have the ability to serve all of our guests. Right now, there is one entrance to the theatre that can be accessed by most individuals. Please contact us at 603-867-2200 so we can discuss the details of your situation and how we can best accommodate all the members of your party.

I have a service animal. is that ok?

Service animals, as defined by the ADA (American’s with Disabilities Act) are welcome at Live Arts Theatre. Because our theatre is so small, we ask that you inform us if you are bringing a needed service animal so that we may reserve a seat to accommodate you and your animal. Simply contact our box office at 603-867-2200 or boxoffice@liveartstheatre.org.

You are responsible for controlling your animal at all times. Animals must be leashed at all times. If an animal is disrupting the performance, posing a safety threat, or is not housebroken, we will request that the animal be removed from the building.

is there a lost and found?

Items left at the theatre are placed in our lost and found box, which is located behind the concession stand in our lobby. The box is emptied once a quarter, with the contents being donated to charity. Items of value (cell phones, wallets etc) are stored at our offsite office for the one week, and are then turned into the Gwinnett County Police Department. Call 603-867-2200 with a description of the item to claim.

what is the address of the theatre?

Live Arts is currently performing in the Belfry Playhouse, located downstairs at Norcross Presbyterian Church. The address is 3324 Medlock Bridge Rd. Norcross GA 30092.

where can i park?

There is free parking in the on site parking lot.